Terms of service

Welcome to Knotis Threadworks. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service. These terms apply to all users of the site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We make every effort to display accurate colors, details, and images of our products.
However, slight variations in color or design may occur due to screen differences and embroidery production processes.

All products are subject to availability, and we may discontinue items at any time.

3. Order Accuracy & Customization

Customers are responsible for ensuring:

Correct sizing

Accurate customization details (names, colors, designs, etc.)

Proper shipping address

Once production begins on embroidered or custom products, changes cannot be made.

4. Pricing & Payment

Prices for our products are subject to change without notice.
We accept major credit cards and other payment methods shown at checkout.

All charges must be paid in full before orders are processed.

5. Shipping & Delivery

Shipping times are estimates and may vary due to carrier delays, weather, or high order volume.
Once an order is handed to the carrier, we are not responsible for delays or lost packages.

Customers must provide a valid and complete shipping address.

6. Returns, Refunds & Exchanges

All sales are final.
We do not accept returns, refunds, or exchanges due to the custom nature of our products.

If an item arrives damaged or incorrect, please contact us within 24-48 hours with photos so we can assist.

7. Prohibited Uses

You are prohibited from using the site or its content for:

unlawful purposes

violating laws

transmitting malware or harmful code

interfering with security features

spamming or scraping the website

We reserve the right to terminate your use of the Service for violating any prohibited uses.

8. Intellectual Property

All images, product designs, logos, and content on this website are the property of Knotis Threadworks.
You may not use, copy, or reproduce any content without written permission.

9. Limitation of Liability

Knotis Threadworks is not responsible for:

inaccurate information provided by customers

delays caused by shipping carriers

misuse of products

minor color or embroidery variations

To the maximum extent permitted by law, our liability is limited to the amount you paid for your purchase.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated date.

11. Contact Information

For any questions regarding these Terms, contact us at:
Email: info@knotisthreadworks.com
Website: www.knotisthreadworks.com